This is a barrier while working with Microsoft Outlook, usually when something urgent is in process. Outlook must be online or connected to complete this action’ means that users are unable to work online. lateral thinking suggestions are welcome.The error statement ‘ The connection to the Microsoft Exchange server is unavailable. My only other solution/workaround would be to create a connection to 365 with the first profile, then create a new profile to connect to the old mail server - but this will require resynching email for both accounts and this client has limited bandwidth and several mailboxes over 10gb each - which is why I wanted to commence synching the new 365 profiles in batches and at night before cutover.Īny new. The outlook support and recover tool only madee things worse my trashing any currently existing, working profile. The 365 tenant isnt new and has been used for dynamics for a few years, and only recently had exchange/365 added to it. So I cant see a reason for this to be related.
I dont think this is becuase we still have the old domain pointing to the old mail host.īasically - old domain - pointing to old host, new domainname pointing to 365, after migration the old domain will be pointed to the 365, but the new domain will be the company default. My current guess is it doesnt like being a second profile - although this poses a problem as the reason for setup is for a mail migration to 365 - every user (40 of them) has a current profile and we need to setup a second profile connected to 365 ready for switchover. I have tried connecting via and also m exactly the same issue and scenarios.
#OUTLOOK 2016 FOR MAC STOPS CONNECT TO 365 EXCHANGE PC#
I create a new USER profile on the PC (it is domain connected so basically I logged in as a different user) - and if I allow outlook to configure the account with its startup login wizard - and it connects perfectly to the problem 365 tenant.įYI - the exchange connectivity analyser online suggests there are no problems. I remote into a different client that uses the same outlook version - and same problem. So I guess that may be the issue - although I CAN connect to other 365 tenants. I remote into a different client and I can connect OK - but it is a different version of outlook. So I jump on my laptop, and get the same issue. If I try to connect to problem tenant - I get the encryped error as above. I can create a profile to connect to a local exchange server. I can create a new profile to connect to a 365 account on a different tenant. Latest version of office/outlook 2016/365 I am creating a new mail profile - via control panel, mail, profiles. On the surface this appears a common issue with many suggestions regard autodiscover online. "An encrypted connection to your mail server is not available" Outlook cannot establish an encrypted connection to 365.
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